Frequently Asked Questions (FAQ)
Here are some reasons why tracking information may not be available:
- A delay in the updates to the tracking database.
If the estimated delivery date for your parcel has passed and your tracking information hasn't changed, please allow an additional day or two for the parcel to be delivered. Usually packages arrive on or shortly after the estimated delivery date.
How do I pay for an order?
Can I check the progress of my order?
Once submitted it's not possible to cancel orders. Our photo labs use automated production systems. Confirmed orders can't be removed from the workflow. We are sorry but we can't stop, cancel or intervene in any way and this includes orders which have not shipped,
How do I return my order if I am not happy with it?
Is the image on both sides of the mug?
Why does it take so long to dispatch an order?
I have found the image I want but it is not available in the product or size I need?
Why are the white lines on the sides or top and bottom of the print?
How big are the canvas prints?
What products are available?
Why is gloss not an option?
Can I have the print with a border?
Why do you not wrap the image on the box canvas products?
Is the watermark visible on the website included in the purchased product?
How long will it take to deliver my order?
How will my purchase be packaged?
Can I pay for faster delivery?
Can I change the delivery address after my order has been processed?
How much will delivery cost?
What is the quality of the images you use for production?
Where do you get your images?
Can I put my images on your site?
I cannot find the image I am looking for?
What about old images?
The previews do not look very high quality.
Can I license an image for commercial use?
Can the products be resold?
Where are you based?
How do I get in touch with you?